We’re excited to be able to add Halp’s functionality into Jira Service Management - where you can take advantage of a self-service portal, 400+ form templates, and knowledge base support features as well as Halp’s. We know many of you use Halp features like turning messages into tickets, recipe automation, and prioritizing tickets by severity to manage requests in your chat tools. During this time, we changed Halp’s app name to Atlassian Assist and integrated its conversational ticketing experience deeper into Jira Service Management.Īs the next step, we’re excited to announce Atlassian Assist’s conversational ticketing capabilities are available with all Jira Service Management Cloud plans (Free, Standard, Premium, and Enterprise)! Over the past few years, we’ve seen Halp evolve while continuing to focus on resolving issues faster and supporting internal requests, no matter the platform. In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests.
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